You can find the Secure Application ID on the About page.  From the Mobile Banking Home screen, do the following:

• Select Options.
• Select Settings.
• Select About.
•  

Note:  The Secure Application ID applies to the iPod Touch and iPad.

If you already use Mobile Banking and get a new phone (and KEEP the same telephone number), refer to the following to add Mobile Banking to your new phone.

Standard Providers

To resume using Mobile Banking with the same Standard Providers you had on your previous mobile device, refer to: How do I enroll in Mobile Banking?

Featured Providers

To resume using Mobile Banking with the same Featured Providers you had on your previous mobile device, first delete the previous device from each enrolled Provider. Then add the new device to each Provider.

A Standard Provider is a financial institution that allows you to view balance information with Mobile Banking.

A Featured Provider is a financial institution supported by Mobile Banking that allows you to view balance information and conduct transactions using Mobile Banking.

The following error messages indicate that a browser setting needs to be changed in order to successfully download the application:

• HTTP Error 404: Not Found
• Blank Screen

Verify that you are using your mobile device's default browser and then do the following:

1. From the main menu on the device, select Browser.
2. Press the Menu button.
3. Select Options.
4. Select Browser Configuration.
5. Scroll down to Emulation Mode/Browser Identification, and change the setting to BlackBerry.
6. Press the Back button and then Save changes.

After saving the changes, re-open the 'Download Mobile Banking' SMS message and select get link to begin the download process.

The Home page displays up to two accounts for each Provider. You can still access all of your accounts by selecting a specific Provider and then selecting Show ALL Accounts.

If you have successfully sent or received text messages, try to resend the SMS message to your phone by doing the following:

1. Select Get Mobile Banking from mobilebanking.com.
2. Select your wireless carrier.
3. Select your mobile device.
4. Enter your phone number.
5. Click Download to Device.

Note: If you do not receive the SMS message, on your device, clear out your SMS messages, or WAP Push message, and then try again. If you still do not receive the SMS message, contact your carrier for assistance with your SMS plan.

The location of the Mobile Banking application varies by carrier and device model. Typically, the Mobile Banking application is saved to the same folder where other downloaded applications are saved on your mobile device.

Mobile Banking can be installed on a wide range of mobile devices. Refer to Supported Devices on mobilebanking.com to see if your device is listed.

If your mobile device is supported and you already have Mobile Banking on your mobile device, verify that you're running the latest version, 4.0. The version number displays on the About page. Running the latest version of Mobile Banking enables you to access hundreds of different providers.

Yes. Mobile Banking works with over three thousand providers! To find your provider, do the following:

1. From the Mobile Banking Welcome screen, select Explore Providers and then Search All.
   Note: On some mobile devices, from the Mobile Banking Welcome screen, you can select Browse Providers to view an alphabetical list of Providers.
2. Enter the Provider's name in the search field and select Search.
3. Select the Provider's name from the list and review the enrollment instructions.
   Note: You can select Click to Call to call the selected Provider for more information.