For security purposes, Forgot PIN resets the application and activates content for the selected Provider only.

Standard Providers

Once the PIN is reset with one Standard Provider, you will need to re-enroll each of your other Standard Providers. Refer to How do I enroll in Mobile Banking?

Featured Providers

Once the PIN is reset with one Provider, you will need to reactivate your Mobile Banking application with each of your other Featured Providers.

Note: Repeat these steps for all Providers until Mobile Banking is restored on the mobile device.

Standard Providers

If you have forgotten your Mobile Banking PIN, you can reset it by doing the following:

1. From the Mobile Banking login screen, select Options.
2. Select Forgot PIN?
3. Select one Standard Provider.
4. Enter your login credentials (eg: ID and password) for the selected Provider.
5. Set and confirm a new 6-digit PIN and then select Submit.

   After setting a new PIN, you can view the selected Provider's content in Mobile Banking Home.

Note: For security purposes, Forgot PIN resets the application and activates content for the selected Standard Provider only. Once the PIN is reset, you will need to re-enroll each of your other Standard Providers. (For enrollment information, refer to How do I enroll in Mobile Banking? )

Featured Providers

If you have forgotten your Mobile Banking PIN, you can reset it by going to the Mobile Banking pages of your Provider's online banking website.

Once the new PIN is set, you can view the selected Provider's content on the Mobile Banking Home screen.

Note: For security purposes, Forgot PIN activates content for the selected Provider only. Once the PIN is reset with one Featured Provider, you will need to select Activate Application with each additional Featured Provider.

To change your Mobile Banking PIN, do the following:

1. From the Mobile Banking Home screen, select Settings.
2. Select Change PIN.
3. Enter your Current PIN.
4. Enter your New PIN.
5. Confirm your New PIN.

For your security, the Mobile Banking application is locked after the third invalid PIN entry. If you are locked out of the Mobile Banking application and you cannot remember your PIN refer to I forgot my Mobile Banking PIN, What do I do? (reset PIN)

If you are locked out of the Mobile Banking application and you remember your PIN, you can unlock the application by following the steps below.

Standard Providers

To unlock the Mobile Banking application, do the following:

1. From the Locked screen, select Unlock.
2. Select Know your PIN?
3. Select a Standard Provider.
4. Enter the login credentials for the selected Provider.
5. Enter your Mobile Banking PIN.

The Mobile Banking application is now unlocked. Use your existing PIN to login to Mobile Banking and view all enrolled Providers.

Featured Providers

To unlock the Mobile Banking application, do the following:

1. Go to Mobile Banking section of your Featured Provider's online banking website.
2. Select the locked device.
   
3. From the device actions drop-down, select Unlock, and then Go.
4. Select Unlock PIN.

The Mobile Banking application is now unlocked. Use your existing PIN to login to Mobile Banking and view all enrolled Providers.

Your Mobile Banking PIN must meet these requirements:

• It must be a 6-digit number.
• It cannot contain 6 identical digits (for example, 111111).
• The digits cannot be sequential (for example, 123456).

Note: Establishing a Mobile Banking PIN is a security measure that protects access to your Mobile Banking application.

If you lose your mobile device, contact your wireless carrier to report it lost and discontinue service.

To keep your Mobile Banking application active, we recommend that you login at least once every 30 days.

Standard Providers

After 90 days of no Mobile Banking activity with a Standard Provider, the application becomes inactive. To use Mobile Banking again, you must re-enroll with the Provider.

Featured Providers

After 90 days of no Mobile Banking activity with a Featured Provider, the application becomes inactive for that provider and must be reactivated from the Mobile Banking webpages on the provider's online banking website.

After 180 days of no Mobile Banking activity with a Featured Provider, the Provider is removed from your Mobile Banking application. You must then re-enroll in Mobile Banking with that Provider.