Standard Providers
If you have forgotten your Mobile Banking PIN, you can reset it by doing the following:
- From the Mobile Banking login screen, select Options.
- Select Forgot PIN?
- Select one Standard Provider.
- Enter your login credentials (eg: ID and password) for the selected Provider.
- Set and confirm a new 6-digit PIN and then select Submit.
After setting a new PIN, you can view the selected Provider's content in Mobile Banking Home.
Note: For security purposes, Forgot PIN resets the application and activates content for the selected Standard Provider only. Once the PIN is reset, you will need to re-enroll each of your other Standard Providers. (For enrollment information, refer to How do I enroll in Mobile Banking? )
Featured Providers
If you have forgotten your Mobile Banking PIN, you can reset it by going to the Mobile Banking pages of your Provider's online banking website.
Once the new PIN is set, you can view the selected Provider's content on the Mobile Banking Home screen.
Note: For security purposes, Forgot PIN activates content for the selected Provider only. Once the PIN is reset with one Featured Provider, you will need to select Activate Application with each additional Featured Provider.
